115 Lyons Street, PO Box 5308, Cairns Queensland 4870
Returns Policy and Procedure Customers must obtain authorisation to return stock by a Returns Representative. Once the Returns Representative has identified the Product for the return, they will organise the delivery driver to collect the stock with the next customer delivery. The customer must package the goods for return and relating invoice must accompany the returned goods.
The Customer must supply the following information
• a Tosco Office National Invoice Number
• a reason for the product(s) being returned
• Quantity of the product(s) that needs to be returned
All products returned for credit must be in a saleable condition with all seals intact. An adjustment note will not be issued if it is considered that the product(s) have been damaged due to misuse or improper handling. All faulty products must be returned with all the components that were supplied originally, eg. Cables, CD and Power Adaptors, etc.